The International Coach Federation (ICF) recognizes the importance of protecting our users’ privacy. To that end we have created our privacy statement and spam policy in order to demonstrate our commitment to privacy. Information on how site content can and cannot be used is also listed below. Please note that spam laws and regulations above and beyond ICF’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the ICF website.

This website does not use cookies, tracking pixels, or any analytics or advertising trackers. Nothing is stored on your device by this website.

ICF Luxembourg’s website is hosted by Infomaniak Network SA (Switzerland). The hosting platform keeps standard technical server logs for the operation and security of the website. These logs are not used for analytics, profiling, or advertising, and are not shared with any third party. They may record:

• The name of the domain from which you access the Internet.
• The Internet address of the website from which you linked directly to our site, if any.
• The type of Web browsing software and operating system you are using to view our site.
• The date and time you access our site.
• The pages you visit on our site.
• The amount of time spent on the site.

This website does not use cookies or tracking pixels. Pages are served as static files; the site sets no session, preference, or tracking cookie of its own. The coach map on the “Find a coach” page loads map images (tiles) from OpenStreetMap’s tile server (tile.openstreetmap.org); the tile server receives the technical request data described above and sets no cookies.

Some pages embed videos hosted on Vimeo (player.vimeo.com). The embedded player is configured with Vimeo’s “do not track” parameter and therefore sets no cookies. If you follow a link to Vimeo’s own website, Vimeo’s privacy policy applies to your visit there.

The contact form on this website does not transmit data through the website: it opens your own e-mail program with a pre-filled message to ICF Luxembourg (info@coachfederation.lu), and nothing is sent unless you send that e-mail yourself. No payment or financial information is collected on this website. The newsletter subscription form is currently inactive.

Demographic and profile data collected at our site may be added to a database maintained by ICF to customize your website experience. It may be used to contact users of the web site for online surveys or advocacy purposes if the user has indicated an interest.

We do not share information about your use of this site with advertising, analytics, or social-media partners. The member directory publishes contact details that member coaches provide for the purpose of being reachable by potential clients; these listings are not sold, rented, or used for advertising.

The website contains links to other sites. ICF is not responsible for the privacy practices of such websites. Inclusion of links to an outside website, whether in an advertisement or content area of ICF’s website, is not an endorsement of the website or a guarantee that the information it contains is accurate.

This site makes list servers and Web forums available to its users. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose personal or business information.

This site uses physical, electronic and managerial procedures to protect information collected online including firewalls to protect the loss, misuse and alteration of the information under our control. The use of these security measures is not a guarantee that information supplied over the Internet will not be intercepted.

We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency or company at any time unless compelled to do so by law. We will use your email address solely to provide timely information about ICF and its programs and services. ICF will maintain the information you send via email in accordance with applicable international law.

In compliance with the CAN-SPAM Act, GDPR, and CASL all email sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

Member/coach contact information included on ICF’s website is not posted for the purpose of promoting/marketing products/services to coaches. It is primarily posted for the purpose of allowing potential clients of a coach to connect with a coach. All other email and electronic communications with members should adhere to the following principles:

1. You should have a prior relationship with the person receiving your email. (Someone giving you their business card is acceptable in this regard, as it implies permission to get in contact. The same is true if someone has sent you an email.)
2. A valid “from” and “reply to” address must be included with each message.
   If you have a subscription list, you should send a confirmation email that the person wishes to be on the list.
3. There should always be a quick way to unsubscribe from any mail list.
4. Any request to cease mailing from an individual or organization should be quickly honored.
5. A complaint involving a breach of this policy may be considered a violation of the ICF Code of Ethics, and therefore referred to the Independent Review Board for their consideration. Should they find a breach occurred, remedies may be required. Sanctions may also be imposed such as suspending or terminating the coach’s membership and/or credential with the ICF.

Please note that spam laws and regulations above and beyond ICF’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the ICF website.

ICF has a strict anti-spam policy. However, we do want ICF Members, Credential-holders and affiliates to be aware of programs, services and opportunities available to you as a member of the ICF community. Communications from ICF may include, but are not be limited to the following:

• Messages regarding ICF awards programs
• Chapter Leader Update emails
• Emails from and regarding Communities of Practice
• Information about the Credentialed Coach Finder
• Prospective client RFPs distributed via the Credentialed Coach Finder
• Updates on the ICF Credentialing program, as well as updates specific to your credentialing status
• Messages from and regarding the ICF Foundation
• Member Update emails
• Membership renewal reminders
• Invitations to webinars and teleconferences designed to enhance your membership experience
• Invitations to participate in ICF-initiated and/or -supported research
• Information about ICF industry research
• Twitter Ambassador emails

As a user of coachingfederation.lu and/or an ICF Luxembourg Member, Credential-holder or affiliate, your data protection rights are as follows:

• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to complain to a supervisory authority
• The right to withdraw consent

If you wish to exercise any of these rights, you may contact ICF Luxembourg at info@coachfederation.lu.